Lifeguarding Academy's refund & rescheduling policies exist to protect both the students and instructors. See below for details.
Bronze, NL, & First Aid Courses
Refund:
Students may receive a full refund if cancelling at least 5 days prior to their scheduled course. Refund requests must be submitted via email to admin@lifeguardingacademy.com. After the 5-day window, students are still able to cancel their spot but a 25% cancellation fee will be deducted. Cancellations are not allowed past the 72-hour window.
Rescheduling:
You can reschedule your course free of charge up to 72-hours prior to your course. Rescheduling is not allowed past the 72-hour window. Rescheduling requests must be submitted via email to admin@lifeguardingacademy.com.
Medical Reasons:
Students not able to attend their course because of medical reasons can reschedule their course by providing a medical note. A $25 fee will be applied. If you have contracted COVID-19, you can reschedule free of charge.
Instructor & Advanced Courses
Refund:
Students may receive a full refund if cancelling at least 7 days prior to their scheduled course. Refund requests must be submitted via email to admin@lifeguardingacademy.com. After the 7-day window, students are still able to cancel their spot but a 25% cancellation fee will be deducted. Cancellations are not allowed past the 5 day window.
Rescheduling:
You can reschedule your course free of charge up to 5 days prior to your course. Rescheduling is not allowed past the 72-hour window. Rescheduling requests must be submitted via email to admin@lifeguardingacademy.com.
Medical Reasons:
Students not able to attend their course because of medical reasons can reschedule their course by providing a medical note. A $25 fee will be applied. If you have contracted COVID-19, you can reschedule free of charge.
Additional Information
Cancellations: All cancellation requests are subject to a 2.5% transaction fee. This fee is automatically deducted from the refund regardless of when the request was submitted.
Late Rescheduling: Late rescheduling requests will be subjected to a $50 administration fee. Rescheduled courses will no longer be refundable.
Subsequent Rescheduling: Candidates who are registered in our courses and meet the rescheduling eligibility are each granted to reschedule their course once free of charge. Subsequent rescheduling requests will be charged an administrative fee of $25 each time. Candidates will be granted up to 3 rescheduling requests.
Valid Absences: Candidates who are not present for a scheduled course or exam must submit valid documentation in order to reschedule their course. This documentation should be received within three business days of the missed course/exam date and rescheduling requests will be subjected to a $25 administrative fee. Refund options are no longer available.
Invalid Absences: Students will not be eligible for refunds for the following but not limited reasons; not meeting course prerequisites, missing course sessions, late arrival to the course, lack of course materials, etc.
No Shows: Candidates who do not show up for their scheduled courses with no prior notice nor documentation will not be eligible for refunds nor rescheduling requests. Students will be required to re-register online should they wish to complete their course.
Prerequisites: Candidates are responsible to ensure that they are registering for the correct course and hold the correct prerequisites in order to attend their course. Participants who register for the incorrect course or do not hold the corresponding prerequisites will not eligible for refunds and are subjected to a late rescheduling fee. Please contact us with any questions you have regarding your course by using one of the many available options that are offered on our website.
Webinars
Webinar access is final sale and non-refundable.
Course Material
Book rental & course materials are non refundable once issued to the student.
Rented Course Material
Any rented course material is to be returned to the instructor of the course on or prior to the end of your course.
Students are responsible to return the course material in the same condition that they received it. Students who damage the course manuals will automatically be charged the full fee of the manuals plus HST.
